ManualPass Service: the service record at the QR code

For many machine builders, service at the customer's site is a source of revenue – yet it is still often documented on paper, in Word or in e-mails. On site, the technician does not know what was replaced during the last visit, reports are retyped, maintenance deadlines are forgotten. ManualPass Service brings all of this together where the machine stands: at the QR code.

How a service visit works

1. Scan: The technician scans the QR code on the nameplate and taps “Service login”. They stay signed in on the phone.
2. Read the record: They see all previous visits, open defects, installed spare parts and the next maintenance due for this serial number.
3. Write the report: Tick off the checklist, enter measurements and spare parts, record defects or mark them as resolved, take photos.
4. Get it signed: The customer signs with a finger. The PDF is archived and sent automatically to you, the operator and, on request, to an address on site.

No app, no installation, no implementation project: you invite technicians, set up a checklist – and the first report can be created the same day.

Service record per serial number

Every serial number with its own QR code gets a complete history:

• Visits: maintenance, repair, commissioning or inspection – with date, technician and the report as PDF.
• Defects: open or resolved, with the report in which they were found and remedied.
• Spare parts: what was installed when, with which part number.
• Master data: operator, location in the plant, maintenance interval.

When a technician changes, the knowledge stays with the machine – not in their head or inbox. More on the service record

Service report on the phone

The report is built for big fingers and poor light: large buttons, a checklist per machine type with “OK”, “Not OK” or “N/A”, lines for measurements and spare parts, up to eight photos that are already reduced in size in the browser – so that the upload also works on a mobile network. More on the service report

Maintenance deadlines with reminders

After every maintenance report, ManualPass calculates the next due date from the interval. 30 days beforehand we remind you and the operator by e-mail. The overview shows at a glance which machines are due or overdue and where defects are open – the basis for the next service order. More on maintenance deadlines

Operator access: free for your customers

You invite contacts at your customers. When they scan, they see the record of their own machines: last and next maintenance, reports as PDF. With “Request service” they send you a request by e-mail – with machine, serial number and location. Each operator sees only their own machines, never the data of other customers. More on operator access

Spare parts requests at the QR code

The operator picks parts from the list for their machine – or from the parts that service reports show were installed on their serial number – and sends the request with quantities and an order reference. You receive an e-mail with machine, serial number and location and reply with your quote and delivery time. No shop, no prices in the system, only for logged-in customers. You upload your parts list as a CSV from your ERP. More on spare parts requests

Roles and permissions

Technicians and operators do not count towards your plan's user limit.

Separate from the mandatory documents

The public scan page with the instructions for use and the declaration of conformity remains unchanged and accessible without signing in. The service record sits behind it, in the service area. Reports are never deleted, only cancelled – with name, time and reason in the log. The signature is a simple electronic signature serving as proof of acceptance.

Prices

ManualPass Service is billed by machines under service, not per technician. This lets you involve as many of your own technicians as you like and give every customer an access.

All prices net, excl. VAT, billed annually together with your plan. Machine types that you only service (without published documents) do not count towards the machine types of your plan.